|
Poll Question:
Should I Be Pissed Or Not? | | Total Votes: | 18 | | 1. Yes | 16 | 88.89 % | 
| | 2. No | 0 | 0 % |
| | 3. Take Your Pills | 2 | 11.11 % |
| | 4. None Of The Above | 0 | 0 % |
|
|
Took my Cruze in for its first oil change this afternoon. I had made the appointment last week and had specified which tech i wanted touching my car. This is the same dealership my brother used to work at and where I bought the car. I specified Kevin or Philsey... these two are the only ones trustworthy. Anyways, before i left, I vac'd out my car and wiped the interior down, just cleaning it from the week I drove it work. It looked showroom fresh. I get to the place and they hand my keys to Dan... Dan is like a stoner who doesn't take anything serious. I going ATV riding with him and his friends sometimes, we just end up on the same trails. Anyways, i voice my concerns and they tell me that the two guys I specified are busy. By now, my car has already disappeared.
fuck.
so i sit there for 40 minutes and the kid hands me my keys and tells it's out front, which is normal. I get out there and there is fucking sand/dirt all over the floor, there is dirt/grease all over the doorpanel, the kick panel and the sill. I'm furious... partly because I have been up 24 hours and partly because when I went to tech school to be a mechanic, you were taught to respect the customers' car.
So, should I be pissed or not? Or am I just being a tired asshole?
(a tired asshole with an infect tooth/toothache!)
| |
Yes and no, as a manager of an auto repair facility I believe in respect for peoples cars. Professionalism they also call it, but in a dealer setting I think they should have used mats/seat covers etc. especially with a lube tech at the bottom of the barrel usually a young kid etc. I think what I would do is complain, don't overdo it or anything just tell them your car didn't come in all dirty inside. Then they should clean your car, make it look as if they were not there. As a tech I have left boot prints on carpets, a little grease on the hood from opening it etc, I usually look before I come in the office and just wipe it off quick but the rare occasion a customer complains I apologize and clean it. No big deal, though we had a tech (smoker) who just smelled like smoke. customer complained someone smoked in her car, after telling her were more professional than that and I assure her that nobody smoked in her car she continued to argue with me. We ended up having her car professionally detailed (a $200 dollar value!) just to shut her up. and she still complained, some people you just cant satisfy. but if I were you I would have just showed them the marks/dirt etc. and they would have cleaned it up, maybe even gave u an oil change on the books for your issue. And not all shops are out to f**k you, the few have given the rest a bad name, but usually.... the dealerships are out to screw you, that's a fact.
| |
I am the same way with my cars. I would have shit a brick and then some. You are an existing client, they should have given you the white glove treatment for even coming back...
| |
Posted by sleeperspirit
but usually.... the dealerships are out to screw you, that's a fact.
|
Out of all the shops I've worked at, I'm at a dealership now and it's the most brutally honest place I've worked at. Which probably explains why we're one of the smallest VW dealerships in Canada, and one of the busiest. I'm finding if our customers do replace a VW with a non VW, they generally keep bringing it to us for maintenance.
The GM dealer I worked at was pretty much the polar opposite but that was because of one greedy, stupid tech who was allowed to get away with murder who basically ruined the reputation of that dealership forever. He's been gone for 2 years, and that shop is still struggling.
hi i like cars | |
And Samurai, I would have gone ballistic.
hi i like cars | |
There is a reason my Corolla was serviced at the dealership for an oil change once and only once. And this is it.
The independent shop I take it to now uses seat and mat covers, and if that doesn't contain it then they let me know and ask if I want them to vacuum and wipe down the panels (apparently because some people are very picky and don't want them to do it). Helps that they're also brutally honest with me whenever I go in there.
Abandoned UE - http://www.abandonedue.com
"We live in a twilight world... and there are no friends at dusk." | |
Posted by bandi
Out of all the shops I've worked at, I'm at a dealership now and it's the most brutally honest place I've worked at. Which probably explains why we're one of the smallest VW dealerships in Canada, and one of the busiest. I'm finding if our customers do replace a VW with a non VW, they generally keep bringing it to us for maintenance.
The GM dealer I worked at was pretty much the polar opposite but that was because of one greedy, stupid tech who was allowed to get away with murder who basically ruined the reputation of that dealership forever. He's been gone for 2 years, and that shop is still struggling.
|
for the most part, the shop and dealership are good peoples. They've got a really big clientele now since it was taken over from the previous operator. Kevin is a really good tech, almost as good as my brother. Phil is got tons of potential, is honest and really pays attention to what he's doing. The other senior tech, Ron, is an idiot. My brother was ready to strangle him before he changed jobs.
i've calmed down some... everything is right with the world.
[last edit 12/20/2012 4:30 PM by Samurai - edited 1 times]
| |
I wouldn't have freaked out, I would have just asked them to clean up their mess. But why not change your own oil?
“We are not going to have the kind of cooperation we need if everyone insists on their own narrow version of reality. … the great divide in the world today … is between people who have the courage to listen and those who are convinced that they already know it all.”
-Madeline Albright | |
I would have pointed it out. Maybe been fairly pissed but would try to suppress it.
Ezekiel 25:17 | |
Out my way in the western suburbs of Portland, we had two Chevy dealers; Carr Chevy which is the 2nd oldest dealer in Oregon, and Bruce Chevrolet which only became a dealer I think in the 70s. During the GM Bankruptcy, Bruce was the dealer that GM closed even though it had higher marks in happy customers for the only reason that Carr has had the dealership the longest.
Well, after all of Bruce's customers for GM warranty repairs were told to go to Carr, these customers started complaining way more about how their service shop was "cutting corners". The straw that broke the camel's back was one of these former Bruce Customers, was a Chevy Express belonging to the Oregon National Guard. The vehicle was going in to get a oil change plus I think it was something like a trailer hitch installed. The vehicle came back with mud in weird spots PLUS the spare tire was different. Now since all National Guard road vehicles have fleet tracking, it was determined that the tech working on the vehicle did more than a simple test drive in the vehicle  The National Guard actually refused to pay the GM dealer for the service to the point where it screwed up their ledger and someone from Detroit had to come down to look at why; Carr had to eat the cost of the work and that person made a recommendation to reinstate Bruce as a GM dealer and Carr was put on "probation".
| |
Posted by splumer
I wouldn't have freaked out, I would have just asked them to clean up their mess. But why not change your own oil?
|
i don't want to. Besides, it was the first oil change which is free.
I've gotten lazy in my old age, splumer. I don't want to fuck around crawling under a car, getting all shit. I pay $20 and someone else can get all shitty.
| |
Posted by Samurai
i don't want to. Besides, it was the first oil change which is free.
I've gotten lazy in my old age, splumer. I don't want to fuck around crawling under a car, getting all shit. I pay $20 and someone else can get all shitty.
|
20$ oil change,
Well theres your problem.
When Caught Always, Always Use the Jim trick. | |
Posted by Ricky_from_TV
20$ oil change,
Well theres your problem.
|
i buy my own oil.
they just put it on the lift.
| |
Posted by Samurai
i buy my own oil.
they just put it on the lift.
|
Oh ok, pheww.
Anyone that gets an all inclusive 20$ oil change doesn't give a crap about their car.
When Caught Always, Always Use the Jim trick. | |
We have a bulk tank of 5 30w semisynthetic oil and we use good filters and inspect the cars good, fluids etc. damn near every day I get complaints that $40 is too much for an oil change.
| |
Posted by sleeperspirit
We have a bulk tank of 5 30w semisynthetic oil and we use good filters and inspect the cars good, fluids etc. damn near every day I get complaints that $40 is too much for an oil change.
|
when I had my Cobalt SS, one of the main reasons I had the dealer do the oil change was because to get the oil filter out of the engine was a fucking douche.
| |
Yeah there's a special socket for them, a bitch to do unless you invest in one of those tools.
| |
Posted by sleeperspirit
Yeah there's a special socket for them, a bitch to do unless you invest in one of those tools.
|
no no no... that wasn't the problem... the problem was that with a normal 2.2L L61 Ecotec, the oil filter is cake to get to... when they decided to put a supercharger over the oil filter housing, well that was where people with big fat hands ran into trouble.
the 1.4L seems easier to service:
[last edit 12/22/2012 3:39 PM by Samurai - edited 2 times]
| |
LOL! On my Liberty, it's so easy to get to you could unscrew it with your teeth, and there's a funnel sort of thing that directs the oil downward so it doesn't get all over the place. On my 86 VW Golf, you could change the oil without getting under it. My mom's PT Cruiser is also easy as hell to get the filter off.
“We are not going to have the kind of cooperation we need if everyone insists on their own narrow version of reality. … the great divide in the world today … is between people who have the courage to listen and those who are convinced that they already know it all.”
-Madeline Albright | |
I think the mini cooper s is the most pain in the ass car I've ever had to change oil on.
|
Add a poll to this thread
This thread is one of your Favourites. Click to make normal.Click to make this thread a Favourite.
| This thread is in a public category, and can't be made private. |
Powered by AvBoard AvBoard version 1.5 alpha
Page Generated In: 125 ms
|
|
Ethics
