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Server Time:
2024-04-19 21:36:47
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 Avatar-X
       
Alpha Husky
Location: West Coast
Gender: Male
yay!
 |  |  | Server Outage Feb 6 '07
< on 2/8/2007 7:02 AM >
|  | | | Apologies for this 48 hour outage.
Why did it happen?
On the 26th of Jan, I got an email from my host, 1&1:
Please be advised that due to an upgrade of the 1&1 Data Center,
we will need to briefly shut down your server while technicians
perform an internal hardware realignment.
This realignment will be performed overnight from February 05, 2007
to February 06, 2007, between 11:00 PM EST and 06:00 AM EST. |
They suggested I reboot to ensure everything would be alright. This seemed fine to me, as I reboot the server every now and then and I knew it would be fine.
Sure enough, Tuesday morning at 1am EST the server went offline. I was like "Oh yeah, the realignment" and didn't give it much more of a thought. I went to bed.
At 8 am the next morning, the server was still offline. I quickly went into 1&1's admin panel and checked stuff there, tried a force reboot -- nothing.
So, I called up the number at the bottom of the email, the one that it says to call for any questions or problems. It redirects me to the 1st level tech centre in the Phillipines -- not very useful. Nevertheless, I explain the problem and they redirect me to the Dedicated Server line. It rings, I'm on hold for a while, and then I'm back to 1st level tech support, where I have to repeat the story again.
Over the last two days, I've spoken to 29 people in various departments, most of whom have been little help.
Suffice to say, I am already looking for a better, more reliable host. It wasn't the server outage that did it -- it was the inability for me to receive any information.
So who did you all talk to?
I've had the 'pleasure' of speaking with the following people:
In 1&1's first-level call center in the Phillipines
Salman
Shareen
Chow
Ronald (twice) -- somewhat heplful
Sally
Ahmad
Raspy
Bernice (twice)
Ben
Michael
Fritzi
Don
Sal
Florence
In the Sales/Information department (in the US, more helpful)
Chris
Ryan
Allen
Tony
Robin
Pete
Micah
Paul
In the hard-to-reach Dedicated Server department
Tristan
Timothy Scanlon (the most useful of the bunch)
In the UK Press Office for 1&1
Richard Stevenson (who had a lovely accent and seemed confused as to why I would be calling him, but vowed to help)
Elusive players
Mike Devlin, who was referred to by several people and emailed me once, but with whom I didn't actually speak
I estimate I've spent 4 hours on the phone and at least 6 more hours testing and backing up and trying, not to mention losing a lot of fur.
[last edit 2/8/2007 7:07 AM by Avatar-X - edited 1 times]
huskies - such fluff. |
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big dave
   
Location: SoCal
Gender: Male
| | | Re: Server Outage Feb 6 '07
<Reply # 1 on 2/8/2007 7:04 AM >
| | | | We suffer with you, but not as much as you. Hang in there and thanks for getting it back up.
An armed society, is a polite society. So lets get to it! |
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CaptOrbit
Location: Sarasota, FL or Cincinnati, OH
Gender: Male
There you are, right back in the jungle again.
| | | Re: Server Outage Feb 6 '07
<Reply # 2 on 2/8/2007 7:44 AM >
| | | | Thank you for putting us back on-line. Your effort is appreciated. 4 hours on the phone to un-helpful techs probably seemed like 4 days.
CO
The personal responsibility train left the station years ago, and you gave it the finger as you watched it leave. |
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Skaught
Location: Calgary
Gender: Male
| | | Re: Server Outage Feb 6 '07
<Reply # 3 on 2/8/2007 8:43 AM >
| | | | I used the time to practice my rapelling and buy a snowmobile for mine exploring.
A few days with less Internet and more playing outside are always good. 
If you ever come to Calgary then email [email protected] and you'll be made welcome, taken to locations and given free accommodation. We'll help save you the $$$ you spend on the flight over here :) |
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JeepXJ
Location: San Jose, CA
Gender: Male
| | Re: Server Outage Feb 6 '07
<Reply # 4 on 2/8/2007 8:44 AM >
| | | | Thank goodness it's back, and they didn't loose any of your data... Thank you for your hard work.
I must say too that as horrible as it was to be without UER for an extended period (I think i'm addicted... "HI, my name is Jeep, and I am an addict...") I was relived when you got a page up explaining that it was down, and not just flat out gone. I was so horrified at the "page not found" error that I had to go to 2 other computers, and 1 other network just hoping that it was my computer and not the server. Also I really liked the drawings explaining the situation... brought a smile to my face. They were very well done btw, did you do those yourself av?
06:01:50] <Chris> i mean im retarded and im not that awkward
"You mean over saturated photos and macro shots of pealing paint isn’t historically relevant?" -TDK1000 [00:12:02] <yota94> he just called us bitches [00:12:04] *** JeepXJ has joined #general [00:12:15] <JeepXJ> you guys are bitches! [00:12:16] *** JeepXJ has quit AvChat (connection closed by user) [00:12:23] <Deuterium> that w |
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Slyv
Location: Belgium, kingdom of UE
Gender: Male
| | | Re: Server Outage Feb 6 '07
<Reply # 5 on 2/8/2007 8:44 AM >
| | | | 1&1 Europe sucks too.
1&1 Support sucks.
1&1 Communication/Information sucks.
Time to switch!
--
> Check my book ! < |
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TurboZutek
King Dick
Location: Scotland
Gender: Male
Giant octo-penised rapephant
| |  | | Re: Server Outage Feb 6 '07
<Reply # 6 on 2/8/2007 8:58 AM >
| | | | # In the UK Press Office for 1&1
# Richard Stevenson (who had a lovely accent and seemed confused as to why I would be calling him, but vowed to help) |
That is without a doubt the funniest thing I've read so far today! Props!
THE SERVER'S DOWN; GET ME SOMEONE WITH A CUTE ACCENT: STAT!!!
Chris...
We all had ostriches. My dad had an ostrich farm! I remember one day someone came in and said the high altitude bombing of Kosovo had been a limited success, so we all went out and celebrated… by killing an ostrich and boiling it in kiwi fruit. |
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prometheus
Location: New England
Gender: Male
UER, a big pissing contest.
| | | Re: Server Outage Feb 6 '07
<Reply # 7 on 2/8/2007 12:15 PM >
| | | | Didn't the fine people of UER buy you a server? What's going on?
edit by av: note for those reading -- it has been confirmed that prometheus is posting this only to cause trouble, but the posts have been left online as proof for you guys.
[last edit 2/8/2007 5:18 PM by Avatar-X - edited 2 times]
Leave only footprints, take only pictures... unless its like really cool. |
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yokes
Location: Toronto
Gender: Male
I aim to misbehave
| |  | | Re: Server Outage Feb 6 '07
<Reply # 8 on 2/8/2007 12:18 PM >
| | | | Yikes. Thanks, Av.
"Great architecture has only two natural enemies: water and stupid men." - Richard Nickel |
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prometheus
Location: New England
Gender: Male
UER, a big pissing contest.
| | | Re: Server Outage Feb 6 '07
<Reply # 9 on 2/8/2007 12:36 PM >
| | | | No, when I started here I distinctly recall reading through a whole lot of historical posts and that the people of UER bought Av a server. Am I the only person that remembers this? Why is UER still being externally hosted if the people of UER bought him a server?
edit by av: note for those reading -- it has been confirmed that prometheus is posting this only to cause trouble, but the posts have been left online as proof for you guys.
[last edit 2/8/2007 5:18 PM by Avatar-X - edited 1 times]
Leave only footprints, take only pictures... unless its like really cool. |
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SeeThirty
Location: Indialantic, Florida
Gender: Male
| |  |  | | Re: Server Outage Feb 6 '07
<Reply # 10 on 2/8/2007 1:05 PM >
| | | | UER, a big pissing contest, yet...
YOU are the one talking negatively.
YOU are the one who came into AvChat afew short minutes ago, stating something to the effect that current members should question server status, because of some supposed issue from the past where "the fine people of UER bought Av a server".
YOU are the one, who when pressed for actual details of this issue, conveniently had to "go to work".
So, if it is a pissing contest, you certainly have been caught with your pants unzipped.
Now, here's my advice to you. If you don't like UER, please leave.
That is all.
12/17/2007 (somewhere in AvChat)
[10:29:47] <Lexi> Personally I don't really like her music
[10:29:50] <Lexi> But goddamn [10:29:59] <Lexi> I'd lick her dry. |
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SeeThirty
Location: Indialantic, Florida
Gender: Male
| | | | | Re: Server Outage Feb 6 '07
<Reply # 11 on 2/8/2007 1:06 PM >
| | | | Oops..
Forgot to also mention. Thanks for working so hard to keep UER up and running, Av.
Your work doesn't go unappreciated.
12/17/2007 (somewhere in AvChat)
[10:29:47] <Lexi> Personally I don't really like her music
[10:29:50] <Lexi> But goddamn [10:29:59] <Lexi> I'd lick her dry. |
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cjb
Location: Sept-îles/Saint-John's/Corner Brooks/Montréal/Sydney
Gender: Male
| | | Re: Server Outage Feb 6 '07
<Reply # 12 on 2/8/2007 1:10 PM >
| | | | Are they going to give you a service credit for this?? I hope so!!
http://www.magazin...dossiers/index.htm |
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argonian
Location: Toronto, ON
Gender: Female
"Now with added cats!"
| | Re: Server Outage Feb 6 '07
<Reply # 13 on 2/8/2007 1:18 PM >
| | | | Thank you for taking my addiction to this site seriously. I am happy to know I won’t have to make any life changes in the near future.
Que pasa, baby? |
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hedd
Location: Ottawa, ON, CA
Gender: Male
| | | Re: Server Outage Feb 6 '07
<Reply # 14 on 2/8/2007 1:48 PM >
| | | | Thanks for all the hard work Av... and not just over the past couple of days but in general! We take too much for granted around here...
- BG |
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Roadwolf
The Wolf!
Location: Buffalo, NY (formerly Toronto, Canada)
Gender: Male
Living on the Road and Rails.
| |  | | Re: Server Outage Feb 6 '07
<Reply # 15 on 2/8/2007 2:08 PM >
| | | | Posted by prometheus
No, when I started here I distinctly recall reading through a whole lot of historical posts and that the people of UER bought Av a server. Am I the only person that remembers this? Why is UER still being externally hosted if the people of UER bought him a server?
|
UER Has its own server, however it is hosted remotely at 1&1.
Add me on Skype or Steam: Roadwolf611
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Avatar-X
Alpha Husky
Location: West Coast
Gender: Male
yay!
| | | Re: Server Outage Feb 6 '07
<Reply # 16 on 2/8/2007 2:13 PM >
| | | | No, no, and No.
Servers are expensive. Think at least $1000 if not $2000.
If I had taken up donations for a new server, it would have taken a while, and you would have remembered.
No, what happened was, when we switched from our old host to 1&1 (after something like a month of downtime), there was a $150 setup fee and a $150 first month fee (or something close to those numbers), so I took up donations of $300 to help pay for that amount.
UER does not currently, nor has it ever, owned the server it is running on. Like I said ... servers are expensive, and once you own one, you still gotta pay to colocate it somewhere.
-av
huskies - such fluff. |
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camarochic007
Location: Tennessee
Gender: Female
Suck it, Trebeck.
| | Re: Server Outage Feb 6 '07
<Reply # 17 on 2/8/2007 2:36 PM >
| | | | As someone else said, they need to give you a service credit. If they don't, post their #'s on here. Let all of us have a little fun with them. ;)
I love Christmas on UER. |
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prometheus
Location: New England
Gender: Male
UER, a big pissing contest.
| | | Re: Server Outage Feb 6 '07
<Reply # 18 on 2/8/2007 3:26 PM >
| | | | SeeThirty, stay on welfare, I'll keep supporting you until you realize your life is a waste and you kill yourself. jk. I really had to go to work this morning from AvChat.
Av, you've really gotta recoup at least some of the cost from this and then show how the money is going back into UER if it was donated money.
edit by av: note for those reading -- it has been confirmed that prometheus is posting this only to cause trouble, but the posts have been left online as proof for you guys.
[last edit 2/8/2007 5:19 PM by Avatar-X - edited 2 times]
Leave only footprints, take only pictures... unless its like really cool. |
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el nerdo
Chief UER Lackey
Gender: Male
What are you, from the Department of Know'm Sayin's? You takin' a Know'm census?
| | | Re: Server Outage Feb 6 '07
<Reply # 19 on 2/8/2007 3:35 PM >
| | | | Posted by prometheus
Av, you've really gotta recoup at least some of the cost from this and then show how the money is going back into UER if it was donated money.
|
Jesus, give it up already.
He doesn't have to show shit. Don't like it? Don't donate.
End of story.
This isn't a public company, nor is it a registered charity.
If he takes in a few bucks more each month than he needs to keep this site going, and wants to buy himself a fancy new gadget or dinner for himself, rock on.
What he does with the money is no one's business but his own as long as the lights stay on here.
And I guarantee there's a clause in his hosting contract that keeps 1&1 from assuming any liability in case of outage.
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