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UER Mobile > Private Boards Index > Crazy Computer Talk > Software Upgrade? (Viewed 1572 times)

post by Radio2600

Software Upgrade?
< on 7/28/2012 4:01 AM >

Out on a call for a router gone South.

Consoled in and everything looks cool, but the customer's IT "genius" says it's defective.

So I call Cisco Level 3 support and they WebX through my laptop. The Cisco dude can't find anything wrong either.

Then the IT genius says something like the server software (which handles the DHCP address pool) was upgraded right before the router failed.

From the sound of it, whatever the Level 3 guy was drinking when the IT guy mentioned the "upgrade", got sprayed all over his monitor and keyboard.

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post by z0th

Re: Software Upgrade?
<Reply # 1 on 7/28/2012 12:54 PM >

Yes, upgrade software. Things break. MUST BE ROUTER HARDWARE.

ugh.

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post by MrMusik

Re: Software Upgrade?
<Reply # 2 on 7/28/2012 11:31 PM >

Yeah, we changed the configuration of this system and now all the hardware is broken. Please send us advance replacement hardware.

NO, asshole. The system was working before you changed the configuration files. WTF makes you think it is a hardware problem? It is a configuration problem.

R-tards...

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post by Radio2600

Re: Software Upgrade?
<Reply # 3 on 7/29/2012 6:03 AM >

After 30 years in IT, I should not be surprised by this.

People write crap software and blame the hardware.

Back in "ye olde days" the pdp-11/60 had a writable control store. Hot shot programmers would write their own microcode and more often than not, turn their computer into a $500,000 boat anchor. Also since the microprogramming was done in octal through a keypad on the front of the machine, the opportunities for goofs were abundant.

It was an easy fix, just reload the factory microcode, but that meant a board swap. So a tech had to go to the site and swap the board out.

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